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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lily Camarena

November 27, 2025

5  out of  5
rating by Lily Camarena
"Great experience! Rosalina explained everything so well and made insuring my car super easy."
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Claudia Rubalcava Nieves

November 27, 2025

5  out of  5
rating by Claudia Rubalcava Nieves
"Great customer service with Rosalina ! Definitely would recommend"
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Grecia Cantú Ruíz

November 27, 2025

5  out of  5
rating by Grecia Cantú Ruíz
"State Farm is our family's go-to insurance service for our cars. We've received great customer, especially from our consultor Rosalina. She is always willing to clarify any questions or concerns we have regarding our current plan and future renewals. I highly recommend their services."
We responded:
"Hello Grecia, thank you so much for taking time out of your busy schedule to write up a five star review of your State Farm agent in Fred Hetter Chula Vista office. Thank you for trusting us with your auto insurance needs and sharing great and kind words of your service provided by Rose at our office.we appreciate you"
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Noemi Carrillo

November 26, 2025

5  out of  5
rating by Noemi Carrillo
"Rosalina is amazing!!!! She helped me get my car insured and explained everything super clearly. She answered all my questions and made the whole process so easy. Totally recommend working with her and the Fred Hetter team!"
We responded:
"Hello Noemi, thank you so much for taking time out of your busy schedule to write a five star review of your State Farm agent Chula Vista Fred Hetter, Agency. We take pride and trying to provide the best possible service to you and your family and appreciate you trusting us your State Farm agent, Chula Vista, Fred Hetter."
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osmark flores

November 26, 2025

5  out of  5
rating by osmark flores
"Muchas gracias por todas las atenciones y servicios de la gente Ricky, ya que se desarrolló con profesionalismo oportuno y disipó todas mis dudas"
We responded:
"Hello Omar Flores thank you so much for taking time out of your busy schedule to write a five star review of our agency and more importantly for trusting us with your auto insurance needs. We know you have many choices as to who you have your insurance with and appreciate your loyalty to your State Farm Fred Hetter chula vista office "
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Fernando Serrano

November 26, 2025

5  out of  5
rating by Fernando Serrano
"Excelente atención por parte de Rosalina ! Me dio de manera clara y concisa la información que solicité."
We responded:
"Hello Fernando, thank you so much for trusting us for your State Farm insurance needs. We appreciate you trusting us with your auto insurance and for writing kind words as a relates to Rosalina your Chula Vista, State Farm agent, Fred"
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María Navarro

November 26, 2025

5  out of  5
rating by María Navarro
"Lo máximo el servicio de Ricardo Ortiz"
We responded:
"Hello 😆😊👌🏻maria thank you for writing a five star review of your Chula Vista, State Farm agent, Fred Hetter, Agency. We know you have many choices as to who ensure your auto insurance in San Diego and feel honored to be your insurance agent. Thank you for your kind words as a relates to Ricardo and we, we’re glad to know and hear that he provides great customer service."
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Dinora Rodriguez

November 26, 2025

5  out of  5
rating by Dinora Rodriguez
"Excelente servicio!, Super padre que hablen español."
We responded:
"Hello Dinora, thank you for taking time out of your schedule to write a five star review of your Chula Vista State Farm agent office. We take pride and making sure we’re able to communicate in Spanish to our San Diego Chula Vista imperial Beach and San Ysidro clientele. We appreciate your loyalty and your trust in your Chula Vista, State Farm, Fred Hetter, Agency"
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Olimpia jaramillo

November 26, 2025

5  out of  5
rating by Olimpia jaramillo
"I recently had an incident with my vehicle, Fred & Ricardo were very patient and helpful with my case! It is great to have such a great insurance company that supports me."
We responded:
"Hello Olympia!! Thank you for your time in getting this review of five stars and letting us know of your great experience with Ricardo. We appreciate you and your loyalty!! "
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Joaquin Rivera

November 26, 2025

5  out of  5
rating by Joaquin Rivera
"Great service!"
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titi anaya

November 26, 2025

5  out of  5
rating by titi anaya
"Excelente servicio por parte de Ricardo! Siempre alegre y servicial! Me siento muy cómoda con Su Office!"
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Sofia Moreno

November 25, 2025

5  out of  5
rating by Sofia Moreno
"I have called several times to make changes to our automobile policies, I always dreaded calling cause I'm always left with questions or felt pushed into something I didn't want, my choices pushed aside without too much explanation. I most if the time felt irritated afterwards, but not this time! Ricardo was very knowledgeable, friendly and helpful. Excellent customer service, he was the best!. I'll ask for him always ☺️"
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Ricardo Vergara

November 21, 2025

5  out of  5
rating by Ricardo Vergara
"State Farm always delivers great service, and Rosalina is especially helpful with our claims and COI renewals. We appreciate their professionalism and reliability!"
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Lisa Luna

November 21, 2025

5  out of  5
rating by Lisa Luna
"For the past 6 months, I’ve had to call State Farm several times to add vehicles, temporarily suspend a policy, make some policy changes, reinstate my policies, etc. Every single time, Ricardo O. has helped me. He consistently went above and beyond to assist and explain everything clearly. His patience, knowledge, and kindness were truly exceptional. Thank you for all your help."
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Irene Cervantes

November 20, 2025

5  out of  5
rating by Irene Cervantes
"Una atención excelente…muchas gracias a Ricardo y a Rosalina que siempre están muy atentos a atender cualquier pregunta o problema que yo tenga siempre te risueños y amables 🙏🏻😉👍🏻👍🏻👍🏻👍🏻👍🏻"
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Jose Juarez

November 19, 2025

5  out of  5
rating by Jose Juarez
"Richard siempre muy atento y servicial, muy feliz con ustedes"
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Ivan Lopez

November 19, 2025

5  out of  5
rating by Ivan Lopez
"He was very kind very courteous very helpful. Good information and I was help with what I came in for. I really appreciate it."
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Alejandra Ruiz

November 19, 2025

5  out of  5
rating by Alejandra Ruiz
"Excellent costumer service with Rosalina"
We responded:
"Good afternoon Alejandro hope all is well. First off. I wanna thank you for taking time out of your busy schedule to write a five star review of your Chula Vista State Farm Agency Fred Hetter. We know you have many choices and thank you for making us your number one choice for auto insurance. Lastly, I want to personally thank you for pointing out Rosalina’s great contribution to helping you identify your insurance needs and trusting her inhaling your auto insurance. We truly appreciate your business your State Farm agent, Fred Hetter, Chula Vista."
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Arturo

November 19, 2025

5  out of  5
rating by Arturo
"Talked to Rosalina, Excellent Service"
We responded:
"Good afternoon Arturo thank you so much for taking time out of your busy schedule to write a five star review of your State Farm auto insurance agency Fred Hetter here in Chula Vista California. We thank you for your loyalty to our agency and for trusting us with your auto insurance needs. Most importantly I want to personally thank you for your reference of Rosalina’s great customer service and once again we appreciate your business State Farm Chula Vista. "
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Mirta Hernandez

November 18, 2025

5  out of  5
rating by Mirta Hernandez
"Es muy atenta y amable Rosalina"
We responded:
"Hello Mirta, thank you so much for taking time out of your busy schedule to write a five star review of your State Farm agent Fred Hetter Chula Vista. We thank you for trusting us with your auto insurance and more importantly for being with one of the top insurance agencies in Southern California. Thank you very much for providing specific details as to the tremendous effort in customer service provided by Rosalina we appreciate you’re loyalty"
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Miriam Mendoza

November 18, 2025

5  out of  5
rating by Miriam Mendoza
"Muy buen servicio, hemos contado con sus servicios desde hace más de 20 años, Rosalina es quien nos atiende últimamente, siempre amablemente y siempre dispuesto a a ayudarnos como clientes, se agradece poder contar con ellos cuando se necesita 🙂"
We responded:
"Miriam, thank you for your five star review of State Farm Fred Hetter agency and trusting us with your auto insurance. We appreciate you acknowledging Rosalina for her spectacular service. She is a huge asset to the agency! We appreciate you. State Farm Fred Hetter"
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cesar ortega

November 1, 2025

5  out of  5
rating by cesar ortega
"Ricardo was great and knowledgeable. He answered all my questions and was very helpful been with StateFarm for many years very happy good experience!"
We responded:
"Hello Cesar, thank you so much for taking time out of your busy schedule to provide us with a five star review and more importantly for sharing your experience with Ricardo. We take a lot of pride and taking care of our customers and we thank you for your loyalty and having your auto insurance with State Farm for a header Chula Vista, we appreciate you. "
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Nelida Gamala

October 10, 2025

5  out of  5
rating by Nelida Gamala
"Been with Fred Hetter for years - thank you to this team for always taking care of my family and I and always finding the best solutions for us."
We responded:
"Hello Nelida, thank you so much for taking time out of your busy schedule to write a five star review of your State Farm agent Fred Hetter, Chula Vista, Agency. We appreciate your loyalty and your trust in your auto insurance. Have a great day."
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Enrique Becerra

October 7, 2025

5  out of  5
rating by Enrique Becerra
"Excelente servicio Al cliente por parte de Ricardo Ortiz , resolvio mis Dudas respecto a la cobertura de mi aseguranza , muy recomendado !!!"
We responded:
"Enrique, we are ecstatic to have had the opportunity to serve you for the past 12 years! We are grateful for your loyalty and are happy to hear that you have been satisfied with our customer service. Thank you for your kind words. Frederick Hetter - State Farm Insurance Agent, Chula Vista, CA"
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Cuahutemoc Arizaga

October 4, 2025

5  out of  5
rating by Cuahutemoc Arizaga
"Fast and friendly!"
We responded:
"Good afternoon thank you so much for taking Time out of your busy schedule to write a five star review of your Fred Hetter Chula Vista State Farm agent. We appreciate your loyalty and trusting us with your auto insurance needs here in San Diego county"